If you find that your device isn’t functioning correctly upon delivery, please contact our Mediacom Mobile Customer Care Team at 855-699-6655 for basic troubleshooting and testing assistance. If they confirm that the device isn’t meeting expectations, please securely pack it in its original box and begin the return process by visiting our website for step-by-step guidance.

Please ensure the device remains in its original condition for a hassle-free refund. For further details, please refer to our Return and Warranty Policy for New Device.