Hello. How can we help you?
Set Up Your Device
- Wi-Fi calling
- Call forwarding
- Voicemail
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Device compatibility
- How to switch from 4G to 5G on my iOS device?
- What features will and won’t work on my device after updating to iOS 17?
- What is the main requirement for Apple devices to use Mediacom Mobile services?
- Can I use the same APN settings when traveling internationally?
- What should I do if I’m experiencing issues with my mobile service even though my APN settings are correct?
- Features and configurations
- eSIM Configuration
- 5G services
Plans and Usage
- Is hotspot functionality included with Mediacom Mobile services?
- What happens to the additional lines on my account if I disconnect my Mediacom Mobile line as an account owner?
- My line is on someone else’s account. What happens if he/she disconnects?
- What is the best way to manage my Mediacom Mobile service?
- How do I track my data usage?
eSIM
- I have changed my device. How do I configure my eSIM on the new device?
- How can I set up my eSIM using the QR code on my Android device?
- How can I set up my eSIM using the QR code on my iOS device?
- I received a “Your device is locked” error during eSIM activation
- I am buying a new phone. Do I need a new eSIM?
Exiting Mediacom Mobile
- If I disconnect my service, how long does Mediacom Mobile keep my number?
- If I port my number, will my phone be locked with Mediacom Mobile?
- I initiated port out from Mediacom Mobile but changed my mind now, what do I do?
- What happens if I change my mind and want to come back after deactivating my service?
- What is my Mediacom Mobile account number/Transfer PIN?
Technical Support
- I want to change my SIM type. What is the process?
- How do I port my number out of Mediacom Mobile?
- Why do I need to enable account lock when I have a strong login password set?
- Why is the Mediacom Mobile Customer Care agent asking me security questions?
- What happens if I can’t answer my security questions correctly?
Shop Devices
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Orders & Purchases
- I received my order and the price on the box is lower than what is listed on the website. What can I do?
- Do I need to buy a device from your store to use the mobile service?
- I was unable to recieve my order on the date of delivery, can I reschedule the delivery?
- Can I make changes to an existing order?
- Will I be informed if there’s a delay in the delivery of my order?
- Device Related
- Returns & Refunds
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Trade-in
- If I return the device I purchased after trading in my old device, can I retrieve my old device?
- Can I get my device back if I change my mind after I have sent it in for trade-in?
- How should I pack my device for trade-in?
- Can I trade more than one device at a time?
- What do I need to include with trade-return, such as a charger, original packaging, etc.?
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Device Payment Plan
- Will current customers on 24-month payment plan be able to add an additional 36-month payment plan for another device?
- Can current customers on the 24-month payment plan request to be upgraded to a 36-month plan?
- Will a current customer on the 24-month payment plan be automatically switched over to a 36-month payment plan?
- Am I able to use an device discounts or promotions with my Mediacom Device Payment Plan?
- What happens to the my Mediacom Payment Plan if I miss a payment due to an expired credit card?