I have changed my device. How do I configure my eSIM on the new device?

Here are the steps to transfer your eSIM to another iOS device- 

  • Go to ‘Settings’. 
  • Click ‘Cellular’ and ‘Add eSIM’. 
  • In ‘Set Up Cellular’, select ‘Transfer From Nearby iPhone’ option. 
  • A verification code will appear on your screen, which you need to enter on your other device. 
  • Then select the number you want to transfer and follow the prompts on your other device. 
  • The configuration will be processed in a few seconds. 

If you’re having trouble with the SIM swap process, please don’t hesitate to contact us for assistance! 

Important: In some cases, the SIM swap may not process successfully due to the Mediacom Mobile account being locked. Here’s how you can unlock your account

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