Once you’ve activated your Mediacom Mobile service, you’ll receive a confirmation email from us. After that, you should insert your new physical SIM card into your device once it arrives by mail. If you’re using an eSIM, simply scan the QR code we email to you after you purchase the plan.

If you haven’t received the confirmation email despite completing the activation steps, here’s what we suggest:

Ensure your readiness by toggling airplane mode on and off to reconnect to the nearest cellular towers.

Try restarting your phone by powering it down completely and then turning it back on.

If these troubleshooting steps don’t resolve the issue, don’t hesitate to reach out to our Mediacom Mobile Customer Care Team at 855-699-6655 for further assistance.