Shop Devices
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Orders & Purchases
- I received my order and the price on the box is lower than what is listed on the website. What can I do?
- Do I need to buy a device from your store to use the mobile service?
- I was unable to recieve my order on the date of delivery, can I reschedule the delivery?
- Can I make changes to an existing order?
- Will I be informed if there’s a delay in the delivery of my order?
- Will I be charged for a delivery reattempt?
- What if the price of the phone I just bought drops?
- Do you ship internationally?
- Why is my order delayed?
- How do I track the shipment of my purchased device?
- How do I check the status of my order?
- Device Related
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Returns & Refunds
- How will I be reimbursed for the products I have canceled or returned?
- What does “Like-New Condition” mean?
- What is your return policy?
- I don’t like the device/I changed my mind. Can I return it?
- What if the package I received is tampered or broken?
- What should I do if my device doesn’t work properly upon delivery?
- What happens if my return is not approved?
- How long will it take to verify my device for return?
- What is your refund policy?
- What is your cancellation policy?
- Will I get a full refund after I return my device?
- How do I return my device?
- What does “Not in Like-New Condition” mean?
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Trade-in
- If I return the device I purchased after trading in my old device, can I retrieve my old device?
- Can I get my device back if I change my mind after I have sent it in for trade-in?
- How should I pack my device for trade-in?
- Can I trade more than one device at a time?
- What do I need to include with trade-return, such as a charger, original packaging, etc.?
- How is the condition of my device assessed?
- Initially, I was offered a higher trade-in credit value for my device, but now it’s been reduced. Why is that?
- How much will I get for trading in my device?
- My device got rejected for trade-in. How can I track its return?
- I didn’t receive the shipment label, can I get another one?
- What if my device does not get approved for trade-in?
- How do I know if my device is eligible for trade-in?
- How do I trade in my old device?
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Device Payment Plan
- Will current customers on 24-month payment plan be able to add an additional 36-month payment plan for another device?
- Can current customers on the 24-month payment plan request to be upgraded to a 36-month plan?
- Will a current customer on the 24-month payment plan be automatically switched over to a 36-month payment plan?
- Am I able to use an device discounts or promotions with my Mediacom Device Payment Plan?
- What happens to the my Mediacom Payment Plan if I miss a payment due to an expired credit card?
- If I cancel my Mediacom service or port out to another carrier, can I still continue with my Mediacom Payment Plan?
- Are all devices eligible for the Mediacom device payment plan?
- What if the amount Mediacom approves for my installment plan does not cover the entire price of the device?
- Can I make a downpayment on a device to reduce my monthly installment payments?
- Can I use more than one payment method, or combine payment methods, to make my purchase?
- Can I choose the length of my device payment plan?
- Is there a minimum purchase amount in order to use the Payment Plan?
- Is there a maximum number of lines I am allowed to purchase with a payment plan?
- How do I know if I am eligible for Mediacom Device Payment Plan?
- What are the charges for getting the device payment plan?
- Do you offer a Payment Plan for devices?