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Billing Information

What payment methods does Mediacom Mobile accept?
What happens if I miss a payment?
Are there any hidden fees?
Can I pay for my additional lines using a different card?
What kind of payments will be made automatically from my card on file?
How long does it take for a payment to be applied to my Mediacom Mobile account?
Am I billed for incoming calls and text messages?
What happens if I pay my bill late?
Can I change my card on file?
Why did my payment fail when I placed my order?
I received an error when I tried to upgrade my plan or pay my bill. What should I do?
What happens to my bill if I add a line to my Mediacom Mobile account?
My bill date has been updated to 28th, why?
What is Autopay?
When do I pay my bill?
What if my bill is wrong?

Device Compatibility

Does Mediacom Mobile support eSIM devices for BYOD?
My phone is on your compatibility list, but it’s listed as ineligible. Why?
Why are some devices compatible and others aren’t?
How do I find my device’s IMEI number?
What is an IMEI?
Which phones are compatible with Mediacom Mobile?

eSIM

I have changed my device. How do I configure my eSIM on the new device?
How can I set up my eSIM using the QR code on my Android device?
How can I set up my eSIM using the QR code on my iOS device?
I received a “Your device is locked” error during eSIM activation
I am buying a new phone. Do I need a new eSIM?
Is eSIM more secure than physical SIM cards?
What if I do not receive the QR code?
Is there an extra fee for using eSIM?
Can I switch back to a physical SIM card from an eSIM?
What happens to my billing cycle after I get a Mediacom Mobile eSIM?
What is the difference between an eSIM and a physical SIM card?
How long does it take to activate an eSIM?
What is eSIM?
Is my current phone compatible with eSIM?

Exiting Mediacom Mobile

If I disconnect my service, how long does Mediacom Mobile keep my number?
If I port my number, will my phone be locked with Mediacom Mobile?
I initiated port out from Mediacom Mobile but changed my mind now, what do I do?
What happens if I change my mind and want to come back after deactivating my service?
What is my Mediacom Mobile account number/Transfer PIN?
Will there be additional charges if I leave Mediacom Mobile in the middle of the billing cycle?
How do I cancel my Mediacom Mobile service?
Why is my port out request rejected?

Getting Started With Mediacom Mobile

How do I activate my service on Mediacom Mobile?
Can I change the account owner of my Mediacom Mobile account?
When does my Mediacom Mobile service start?
I am porting my number. Will I lose service during activation?
Does the account owner have to be active to activate the additional lines?
I would like to choose a number of my choice when switching to Mediacom Mobile. Can I do that?
I would like to have a new number. How long will it take for my new Mediacom Mobile service to activate?
Can I change my number after activation?
Where can I find the account information from my previous carrier?
I am porting my number. How long will it take for my new Mediacom Mobile service to activate?
What is porting?
What’s a number lock?
How do I know my service is live?
I have ordered a Mediacom Mobile physical SIM, when will I receive it?
Is there a term contract I need to enter to receive services?
Am I eligible for Mediacom Mobile service?
Would there be any additional fees if I choose to get a new number?
What is an IMEI?
Can I get a new number with Mediacom Mobile?
What if my phone isn’t compatible?
What is an unlocked phone and how can I determine if my phone is unlocked?
Would I be able to use my current device with Mediacom Mobile, or will I need to purchase a new one?
Do I have Mediacom Mobile coverage in my location?
When should I cancel my existing mobile service? 
Are there any charges associated with leaving my current carrier for Mediacom Mobile?
Can I bring my current phone number?

Global Calling

How many countries are included?
How do I place an international call?
Are calling minutes to my international destination number “unlimited” or is there a calling allowance?
I don’t make any international calls and do not want the package – is this calling a part of a free promotion, and can I remove this service?
Can I incur overage charges if I use more than the allotted time?
If I do not use the minutes, will they roll over to the next month?
I make calls to a country that is not covered by this feature, how can I take advantage of this feature if the country I want to call is not listed?
What is the monthly period to use these minutes?
How can I determine how many minutes I have used each month?
Is international texting included?
Is international roaming included?
What are the terms and conditions for international calling?
Destination Allowance
- International Long Distance Allowances

Mobile Device Protection

When I get a replacement device, how do I set it up?
What locations are available for me to get my device repaired?
Are all devices eligible for cracked screen repair? 
Does Mobile Device Protect also cover all my accessories?
How am I billed for Mobile Device Protect? 
How do I enroll in Mobile Device Protect?
When can I enroll in Mobile Device Protect?
How do I file a claim?
What locations are available for me to get a battery replacement?
Why do I need Mobile Device Protect when some devices come with a warranty?
How do I cancel Mobile Device Protect?
Is there a limit to the number of claims I can make under Mobile Device Protect?
How much does Mobile Device Protect cost?
Are there different types of coverage options available?
Is one Mobile Device Protect applicable to all lines on my account?
Once my Mobile Device Protect claim is approved, how long will it take to get my replacement device?
What is not covered by Mobile Device Protect?
Who provides Mobile Device Protect?
What is Mobile Device Protect? 
How can I access my Mobile Device Tech Support benefits?

Plans and Usage

Is hotspot functionality included with Mediacom Mobile services?
What happens to the additional lines on my account if I disconnect my Mediacom Mobile line as an account owner?
My line is on someone else’s account. What happens if he/she disconnects?
What is the best way to manage my Mediacom Mobile service?
How do I track my data usage?
Why am I not receiving any email updates?
What is the process for reactivation after porting out my phone number?
Can I reactivate with my old physical SIM after disconnection?
What happens if I want to disconnect my line?
Is there a fee for reactivation?
My line was disconnected, how do I get it working again?
Will I be charged if I leave Mediacom Mobile in the middle of the billing cycle?
Can I choose a different Mediacom Mobile plan for each line on my account?
Does my plan roll over?
Can I remove unused data top-up from my account?
How long is my plan valid for?
Does my remaining talk, text and data roll over to the next month?
Can I share the talk, text and data from my plan with other lines in my account?
What do I do if I run out of talk, text, or data in the middle of the billing cycle?
Is there any activation fee?
How many lines can I add to my account?
What if I hit my monthly data limit?
Can I change my plan in the middle of my billing cycle? And if so, when is my new plan active?
What features are included in my Mediacom Mobile service?
If I make changes to my account, will there be any additional fees?
What are the plans offered on Mediacom Mobile?

Safe Connections Act

MEDIACOM COMMUNICATIONS CORPORATION – SAFE CONNECTIONS ACT
What is the Safe Connections Act?
Who is responsible for service plan and device fees after a line separation?
Will Mediacom contact me as part of the line separation request?
Will my abuser know about the line separation request?
Why would my separation request be denied?
What information does a survivor need to provide to Mediacom to request a line separation under the Safe Connections Act?
What is considered a “covered act” for the purposes of qualifying for a line separation under the Safe Connections Act?
Who is considered a “survivor” for the purposes of qualifying for a line separation under the Safe Connections Act?
How do I submit a line separation request?

Set Up Your Device

5G services
Call forwarding
Device compatibility
eSIM Configuration
Features and configurations
Voicemail
Wi-Fi calling
- What is Wi-Fi calling?

Shop Devices

Device Payment Plan
Device Related
Orders & Purchases
Returns & Refunds
Trade-in

Switch and Save Promise Program

What is the Mediacom Mobile Switch and Save Promise Program?
Who is eligible for the Switch and Save Promise Program? 
What is the amount that I will be rewarded?
What devices qualify? 
Do I need to trade in my device? 
What documents do I need to provide? 
When will I receive my reward? 
How will I receive my reward? 
Do I need to transfer my phone numbers?
Can I use a carrier-locked phone? 
Do I need to keep my previous carrier service active? 
Is there a service commitment? 
What happens if I cancel service or no longer meet the program requirements? 
How is the reward repayment amount calculated? 
How will I know if a Reward repayment is due?
Where can I view my repayment invoice? 
What happens if my number transfer is unsuccessful? 
How can I check the status of my submission? 
Who can I contact if I have questions?

Technical Support

I want to change my SIM type. What is the process?
How do I port my number out of Mediacom Mobile?
Why do I need to enable account lock when I have a strong login password set?
Why is the Mediacom Mobile Customer Care agent asking me security questions?
What happens if I can’t answer my security questions correctly?
Are security questions required for every change I want to make to my account?
Is there a time limit to enter the One – time password once it’s sent?
How can I verify the status change of my account lock?
I did not receive the One-time password email, what should I do now?
What is a time-based One-time password?
What is a port out scam?
What is a SIM swapping scam?
How do I enable or disable account lock?
What Is account lock?
Do I have to set up my voicemail when joining Mediacom Mobile?
If I bring my phone over to Mediacom Mobile, will I lose any personal information?
Why is MMS not working on my device?
Why is my data not working?
What if my signal is bad?
Why am I having issues receiving calls?
Why am I having trouble sending text messages?
Why won’t my service activate?

Unlocking Device

How do I find out if my phone is locked by my mobile carrier?
How to unlock devices with some of the major carriers?

Home
Mobile FAQ
Switch and Save Promise Program
Do I need to trade in my device?

Do I need to trade in my device? 

No. You can keep your current smartphone and bring it to Mediacom Mobile. 

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Updated on September 22, 2026

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