When you try to do any account-related activities, our agents will ask you security questions to verify your identity and protect your account from unauthorized access. These questions are designed to ensure that only the rightful owner can make changes to the account.

Here’s why this process is important:

1. Preventing Fraud: Verification helps prevent fraudulent activities, such as unauthorized number porting or SIM swapping, which can lead to identity theft and financial loss.

2. Account Security: By confirming your identity, we ensure that sensitive information and control over your account remain secure.

You are the only one who knows the answers to these security questions and providing them correctly is essential for verifying your identity.