When you return a device to us, our team carefully inspects its condition. Depending on the state of the device, you may be eligible for a partial refund or no refund at all. Please note that certain necessary fees are deducted from the total cost of the device for all returns. For detailed information check out our Refund and Return policy. If you have any questions or need further assistance, feel free to reach out to our Mediacom Mobile Customer Care Team at 855-699-6655.